Nomination for Tourism Star Philippines is extended until June 30, 2014.
Tourism Star Philippines is the recognition program of the Department of Tourism for individuals and accommodations that go the extra mile in giving tourists a delightful experience, exemplifying true Filipino hospitality. Visit www.tourismtar.ph to send your stories and testimonials.
the Best Quality Service Hotel in Bicol.
Ms. Apple Allison Perez Marketing Manager and Mr. Paul Dichoso Sales & Business Development Manager personally received the plaque and seal of excellence conferred by National Council on Product and Service Excellence and Q Asia Magazine in the
awards night held in Quezon City
the last May 30, 2014.
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The Certificate of Excellence and Best Quality Service Hotel accolades are remarkable vote of confidence to Avenue Plaza Hotel and their continued commitment to excellence.
“We’d like to extend my warmest gratitude to you to all our guests who took the time to complete a review on TripAdvisor and at the same time nominate us for various awards. These recent recognitions are a true source of pride and inspiration for the whole Avenue Plaza Hotel team,” said Mr. Allan S. Cu President and GM of Avenue Plaza. “There is no greater seal of approval than being recognised by one’s customers that is why we will never rest on our laurels as we continually and consistently strive for excellence.
According to Ms.Perez who handles the hotel’s digital marketing, Avenue Plaza constantly monitor guest feedbacks and use social media as vital tool for customer service. This enables them to observe, validate and respond to their guests needs and wants accordingly. “The management takes every review and comment seriously. We want to make sure that our guests are satisfied with our service and if they had any concern that weren’t brought up during their stay we make sure that we address them properly. Part of our strategy in keeping our brand at par with global standards is extending our services online and by staying connected with our guests before and even after their stay at the Avenue Plaza Hote,” she said.
Ms.Perez said that it always delight them whenever their guests tell them that Avenue Plaza, an independent hotel in a provincial city, is comparable to international chain-hotels. “Most of the time, people get surprised upon knowing that Avenue Plaza Hotel is managed independently by Mr. Allan S. Cu and his wife Ms.Gwen Cu who oversees the design and cozy aesthetics of the hotel.
"We promise the experience of the good life to every guest of the hotel and we pull out all stops to ensure that you do. Nominated or not, we welcome our guests and pamper them with heartfelt service that carry out our honor and that level of high. That's our promise and we deliver on our promise! Once again, in behalf of my team, thank you for your continued support to the Avenue Plaza Hotel. Please visit us again soon. Dios Mabalos po." expressed by Mr. Allan S.Cu.
|PRESS RELEASE : Avenue Plaza Hotel Shines Brigther in 2014|
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Enterprise Service Excellence during the Gayon Bicol Awards 2013.