MAKE A DIFFERENCE ONE TRIP AT A TIME

Do you believe that Avenue Plaza Hotel in Naga City deserves a STAR? Let us shine brighter!

5/28/2014

Photo taken during a Valentine's Day event in 2013.

WITH YOU, WE CAN SHINE BRIGHTER. Make Avenue Plaza Hotel your TOURISM STAR!

IF YOU BELIEVE THAT AVENUE PLAZA HOTEL AND ITS MANAGEMENT & STAFF DESERVES A STAR, PLEASE CLICK THE LINK TO NOMINATE US.
http://tourismstar.ph/#home-nominate

DEADLINE is this Saturday, May 31, 2014. I hope you can find time to share your Avenue Plaza experience and send your nomination this week.

I'm a proud Bicolano first,
local brand & tourism advocate second
and marketing manager last.

I'm writing this post not as a marketing person but as a Bicolano who believes in the potential of homegrown brands like the Avenue Plaza Hotel to make a mark for Philippine Tourism and Hospitality Industry, not just for Bicol. Yes, I am their marketing manager (I'm currently on a sabbatical leave) but I have always believe in the potential of this local company that is why I opted to join the team 3 years ago.

I was about to go on an international management internship program and was also considering an offer for a special events career in a major broadcasting company when one of my closest mentors told me about the opening at the Avenue. It was sort of a calling... So given all the bigger opportunities that was presented to me that time, some close friends and relatives can't help but ask WHY I settle to work at Avenue Plaza Hotel. I guess as time wentby, they just tried to understand as they showered me with full support.

There's something about Avenue Plaza Hotel that makes it special and close to my heart aside from the fact that I want to make a difference in my own little ways...
I guess I was also inspired by the stories I heard about them, the people, the management and what they have been through... Despite all the challenges and obstacles, Avenue Plaza Hotel was able to made it this far... And this won't be possible if not for the collective effort by the management & staff.

I may not give justice to their success story but I hope I can give you a glimpse of my Avenue experience and why I think they really deserve to become one of the Philippine's TOURISM STAR!

LETTERS FROM OUR GUESTS
that warm our hearts!

Details. Attention and Anticipation to the needs and wants. Sincerity and Passion for Quality and Excellence.
My boss, Sir Allan together with his wife, Ms. Gwen Cu showed determination to make it work and gave their best to make sure every guest will experience the good life even in the smallest detail. Without any background in hospitality and tourism, who would have thought, that a four star boutique hotel like the Avenue Plaza Hotel can be comparable to an international chain of hotels under their management?!

With their genuine concern for the welfare of the guests and staff, they made their own service blueprint. Yes, they take inspirations from giant hotels but you see, one of the things that set Avenue Plaza different from the other hotels is its very hands-on and down-to-earth owners. With or without the glitz & the media, you can see Sir Allan welcoming the guests, to some extent I even saw him carrying a tarpaulin handed over to him by a guest who probably didn't know that it was already the President/GM of the hotel because he is too simple, accommodating and welcoming --- without a single hint of arrogance or superiority... I can say a lot of good things about him and you might not believe it until you see him or maybe experience it for yourself. ;-) I talked to several guests before and they are all amused when they learned that the person who assisted them was already the President/GM.

IF YOU ALSO HAVE A MEMORABLE EXPERIENCE AT THE AVENUE PLAZA HOTEL, please feel free to share it to us. You may also write a review on TripAdvisor and help fellow travelers too.

Did you know that?!

Avenue Plaza Hotel is the #1 Hotel in Bicol and in Naga City as reviewed by travelers on TripAdvisor.

We also consistently receive the Certificate of Excellence since 2011 among other accolades & awards.

President's Message

DOT 5 Dir.Nini Ravanilla with Mr.Allan S.Cu at the Gayon Bicol Awards 2013

"We promise the experience of the good life to every guest of the hotel and we pull out all stops to ensure that you do. Nominated or not, we welcome our guests and pamper them with heartfelt service that carry out our honor and that level of high. That's our promise and we deliver on our promise! Please visit us again soon. Dios Mabalos po!"

- Mr. Allan S.Cu, President & GM

It's really fun at the Avenue Plaza Hotel, and it will be more fun if you'll nominate us as your TOURISM STAR!

As a Bicolano, I really believe that the Avenue Plaza Hotel deserves a STAR.

Travelers' Choice Award 2013 for Top Hotel Service in the Philippines

Yes, I know that some of you may argue that I'm saying this because I'm the marketing manager but believe me when I say, that I wrote this blog post at 3:38 this dawn, with nothing but full admiration to the management and team I left behind...

I’m not an operations person so I don’t really experience their everyday hardship but one thing I witnessed during my stay, the Avenue Plaza Hotel team really give their very best to deliver what is expected, most of the time beyond what is required and expected just to wow our guests.

So here are my personal experiences and some never before seen photos of the staff in action which I found in my smartphone. With this post, more than encouraging you to nominate Avenue Plaza Hotel, I simply wish to give tribute to my hardworking colleagues whom I admire for their dedication to serve the guests as they uphold the values of Avenue Plaza… a homegrown brand that is making a mark for Bicol Hospitality and Tourism worldwide!

Sir Charlie of Housekeeping always help me with special room set-up and other guests' request. His housekeeping team always make sure that the rooms are always clean and in order even if the guests don't see or interact with them that much.

I'm very proud to say that Avenue Plaza Hotel's Banquet and Event Management Team can really make wonders as you sleep! Yes, I've witnessed how this team work day and night just to deliver the best events to our guests... from a simple celebration, to weddings, conventions and more!!! Ms.Carol, Kuya Nier and Kuya Richard, just like the rest of their team are like Superwoman and Superman in my eyes!!! Minsan para din silang si Kuya Germs, walang tulugan! :-p

I honestly feel that every member of the Avenue Plaza Hotel team always try to give their best... they put their heart in whatever they do that is why most of our guests feel like family to them... I've read a lot of comment cards and love letters from the guests saying how delighted they are with the kind of service and hospitality they received from the Avenue Plaza Hotel team. It's always heartwarming to know that they appreciate what we do for them.

I guess it's all about genuine care and affection, not just about the cash & business.